Arlo geofencing and shared access

[jasonbb]

Hi guys,

I have set up geofencing so when I am home the cameras turn off, I have shared access to my wife, the setting are restricted on her phone but from what I can work out I have geofencing active so when either of us is home the cameras turn off.  Its working fine for me but they do not turn off when she is home.

[steve_t]

Is your wife's phone ticked/checked in the "Enabled Devices" menu in the Geofencing settings?

[jasonbb]

Yes it is, I also checked location services on her phone and Arlo is ticked as always.

[JamesC]

jasonbb,

Geofencing manipulates the systems mode based on location. Your wife's account must have "Allow Access Rights" enabled within Grant Access settings for Geofencing to work. Take a look here for more information on shared account privileges: What privileges do my friends have when I grant them access rights in my Arlo account?

JamesC

[jasonbb]

Hi James,

Yes I double checked that, she has full access.