Arlo app on my Galaxy S4.

[casandmire]

I loaded the Arlo app onto my phone & it asked me for the email that I use (and I put it in) it then asked me for my password.  I used my NetGear one & it would not accept it.  I clicked on the Help With Password link right below the password box & it asked for my email address & it wouldnt recognize it.  Thinking that maybe I needed to do this again for Arlo instead of Netgear I clicked on the sign up new system or whatever that is.  It asked me for an email & it said that it was already in use.  I am sure it is because that is what I used in Netgear.  I even went to Netgear & changed my password.  Arlo still would not take it.  What am I doing wrong & how can I fix this?  I am just starting & do not even have my cameras up yet!

[KristynM]

casandmire,

When accessing your account, have you had any issues accessing your Arlo account via the WebUI (computer browser)?

The issue you are encountering relates to the article Why did I get the message that an account with this email address already exists?. Is MyNETGEAR where you reset your password?

I'm looking forward to your response.