Android Arlo app problem

[ReyrCruz]

I'm getting an "unable to play. Please try again" message whenever I try to watch live. It's been  a week now. I cleared the cache, tried it with lte, WiFi, 3g with no help.

[jguerdat]

I get that occasionally.  I just click once to clear the message and again to play.  The second time around it plays fine.  It doesn't for you?

[ReyrCruz]

No it doesn't.

[jguerdat]

Try reinstalling the app, try a browser, try logging out and back in. All I can think of.

[JamesC]

ReyrCruz,

Is this occurring on both cameras? Consider power cycling your base station and the cameras (open and close the battery compartment door).

Allow the base and cameras to come back online and let us know if you're still having the issue.

JamesC