Arlo|Smart Home Security|Wireless HD Security Cameras
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DAG444
Guide
Guide

I updated to 1.7.3_5005 and now I'm getting messages saying the camera detetected motion, but I didn't set up the camera to do anything upon motion detection.  The video is in my video library for viewing.  When I go into the App, the camera is set up to record video, so this is clearly a bug.  And  the message is inconsistant.  Sometimes I get an email with the video attached, and sometimes I get a message saying I didn't set up the camera to record video on motion detection.  This is happening on both wired and wire free cameras.

Is there a way to fix this?? 

 

Thank You.

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JamesC
Community Manager
Community Manager

DAG444, MoonLandingMike

 

The engineering team identified this issue and deployed a hotfix shortly after we became aware of it. Are you still experiencing this or can you confirm that the issue is now resolved?

 

JamesC

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MoonLandingMike
Tutor
Tutor

Yes, same for me. Although I always seem to get both messages, the normal one with video link and the motion detected only one.

 

The motion detected email comes with a different timezone in the time stamp:

 

     Arlo has detected motion on one of your cameras. Here are the details:

 

     Front at 8:23:44 AM EDT on May 18 2016.

 

I am in the UK and the normal message with the photo and link say

 

     Arlo has detected motion on one of your cameras. Here are the details:

 

     Front at 1:23:43 PM BST on May 18 2016

JamesC
Community Manager
Community Manager

DAG444, MoonLandingMike

 

The engineering team identified this issue and deployed a hotfix shortly after we became aware of it. Are you still experiencing this or can you confirm that the issue is now resolved?

 

JamesC

DAG444
Guide
Guide

Hi James,

 

Yes, this now seems to be fixed.

 

Thank You!

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