Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Unable to login to Community Site with a password longer than 16 characters

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Hi,

 

People are unable to login to this Community if their Arlo user password is longer than around 16-18 chars.

As you may see from the screenshot below; after typing a certain number of characeters the "Password is Required" text appears below it and the login button is disabled. Looks like there is a constraint check/error on your login dialog's script.

 

I had to create a new user/pass in order to log in.

 

FYI.

 

NETGEAR_Community.jpg

 

 

Model: VMC4030| Arlo Pro Wire-Free Camera
Arlo Employee Retired

Oktay,

 

Thank you for taking the time to let us know about this issue. I will escalate it to our IT department to look into and resolve. Thanks again!

 

-Dawn

Community Manager