We are experiencing a NETGEARCloud Issue and are diligently working to resolve the issue.
We are aware of a potential issue with notifications and video recordings that is impacting some customers. Our team is actively investigating this and will provide an update as soon as possible. We appreciate your patience and apologize for the inconvenience. You may check on the current status of Arlo’s systems anytime by visiting: https://status.arlo.com/ Thank you, Arlo Team
NOTE: The Arlo Community will be down for scheduled maintenance for approximately 15 mins at 1AM PDT on Thursday Oct. 11th
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
I was billed for a premier camera plan even though I had changed my plan to basic.
I went online to chat with an agent but I realized that chat does NOT work with Mac Safari. I had to open up a Firefox browser to access chat.
I was able to connect with an agent fairly quickly. The agent required that I provide screenshots of the billing issue and my account plan status, which they should have been able to see internally.
The agent provided a case # and advised I would receive a reply within 48 hours. I recieved an email the next day, asking for additional input into my case #, but there is no place (that I could figure out) to provide the input requested. No web link or phone number provided.
I connected again through chat with another agent. They were unable to help, needed a higher tier support. The rep advised I would receive a phone call within 48 hours.
I hope Netgear Arlo management sees this and action is taken. When a customer has an issue and how well the company responds and provides support is when you see their true colors.
Sorry to hear that you have not heard back from our support team. They should be reaching out to you soon regarding your case. Please let me know if you do not hear from them. We appreciate your patience and understanding.