We are experiencing a NETGEARCloud Issue and are diligently working to resolve the issue.
We are aware of a potential issue with notifications and video recordings that is impacting some customers. Our team is actively investigating this and will provide an update as soon as possible. We appreciate your patience and apologize for the inconvenience. You may check on the current status of Arlo’s systems anytime by visiting: https://status.arlo.com/ Thank you, Arlo Team
NOTE: The Arlo Community will be down for scheduled maintenance for approximately 15 mins at 1AM PDT on Thursday Oct. 11th
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
I just got an e-mail from Netgear advising me the issue I have with some of my cameras recording black has been resovled----which it has not. It seems if someone replies with advice and you don't reply right back they automatically consider it resolved without giving a link back to disagree.
As it stands, I followed the advice and after only two days it happened to the same camera again. Two recordings in the overnight recording completely black between two good records.
One of the things I noticed about this forum is that frequently you can't back to your own thread days after posting something. Searching for the thread on my black recording issue I posted on came up empty even though the issue was still current.
Unless I'm doing something wrong, this is an issue on its own.