Email for Support

[Caty-did]

I just want to email Arlo support! I click "support" on the home page, I select "email support", sign in to my account and begin my email in the dialog box, only to have the screen default to the overall support page - with no email option available.

I've tried other browsers - same issue. 

Does ANYONE have an email address for Arlo? Please share. 

[jguerdat]

Unfortunately, you can't - it was removed if chat is available. I whined to no avail.

[Caty-did]

Well that's a bit crazy, isn't it? 

So, instead of getting a message that says "email not available" it makes me sign in, then just converts to a screen without email as an option, making people like me waste my time with this thread, and other users' reading and answering. That doesn't make any sense either. 

[timlah79]

These replies are not accurate (at least not currently accurate as of today 7/7/2018). Yes it is very frustrating but you can "email" them by creating a support ticket. 

To "email" them is to actually create a case within your Netgear account: Once logged into your *Netgear* account and having registered your Arlo product, it takes a few steps. Go to My Support and follow the prompts. You'll be able start a case and track responses through the support portal. 

In regards to the chat... I just filled out the chat form widget from the Arlo support page only to get a message, "Thanks! We�re ready to help you with this product." followed by "Chat Unavailable." 

[tokyoarlo]

I went to the support page and it required me to register the product, but the Arlo serial number is not recognized.

[JessicaP · Accepted solution]

Make sure that you are going to the correct website, which is here.