We are experiencing a NETGEARCloud Issue and are diligently working to resolve the issue.
We are aware of a potential issue with notifications and video recordings that is impacting some customers. Our team is actively investigating this and will provide an update as soon as possible. We appreciate your patience and apologize for the inconvenience. You may check on the current status of Arlo’s systems anytime by visiting: https://status.arlo.com/ Thank you, Arlo Team
NOTE: The Arlo Community will be down for scheduled maintenance for approximately 15 mins at 1AM PDT on Thursday Oct. 11th
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
I am very very disappointed because they cameras are good. The older cameras we have, run on batteries and we have to replace those batteries every week! These cameras are only on at night and even at night hardly anything sets them off, so why is it draining?
Called tech support, got put on hold for 45mins, for them to read through a script. Language barrier didn't even help the situation and my husband had to start yelling to get someone who spoke and understood. Next time on hold for 50mins because they said they will send replacements out and to be told we have to send it to them first. Well how are we going to send them if you do not provide a box or how ABOUT AN ADDRESS!!! Waited on hold again for 30mins to get them to email an address. I don't mind the outsourced hassel but how bout we get trained professionals on the line that can make a decision! I need to get a US number or US address for this business. This is the worst customer service experience I have ever experienced! I am filing a claim with the BBB and then I am going to see what legal channels I can go through to get an US customer care on the phone. If anyone knows how to get through to this company, we will be forever grateful!