We are experiencing a NETGEARCloud Issue and are diligently working to resolve the issue.
We are aware of a potential issue with notifications and video recordings that is impacting some customers. Our team is actively investigating this and will provide an update as soon as possible. We appreciate your patience and apologize for the inconvenience. You may check on the current status of Arlo’s systems anytime by visiting: https://status.arlo.com/ Thank you, Arlo Team
NOTE: The Arlo Community will be down for scheduled maintenance for approximately 15 mins at 1AM PDT on Thursday Oct. 11th
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
Hi, this is not really a question it’s more of a statement because I’m sure other people have been searching for the real answer to this question and the most popular threads are dead so it can’t be added to the comments thanks a lot netgear.
If the arlo camera won’t sync after you have followed all the instructions try this.
1. Power off your base station 2. Remove the micro usb plug covering the port that is located under the battery cover. 3. Connect the camera to the base station using a micro usb cord. 4. Power on the base station 5. Let it sit, if you had previously connected the camera you should get a motion alert when it is ready.
I’m not sure exactly what it is doing as there is no documentation thanks again netgear, my best guess is that it reflashes the firmware on the camera as I used this method to connect a camera that would not sync, and I also used this method to correct malfunctioning night vision on another camera. Not sure if any warranty was voided but hey I don’t care my warranty was up anyway so try this at your own risk.
This is the real no BS solution unlike the popular answer about calling customer support.