Arlo support has continued to get worse - when will support improve?

[TheWord]

Arlo support has steadily declined in knowledge and responsiveness - is there a plan to improve Arlo support and if so, when? 

[ShayneS]

HI @TheWord

Thank you for your feedback. Can you please provide a little more detail regarding this complaint? Do you happen to have an open case number I can review. 

[LafenGranny]

I'm another one - I cannot get my base station to recognize my cameras or vice versa. I've read and followed all the articles - re-booted, re-started, unplugged and did it all again.

The "chat with an expert" bot isn't working - nothing ever comes up to enter a chat.

The phone line isn't working - It still hasn't "called me back" - two requests over the past week!
I am currently on my SECOND HOUR of perma-hold just to see if someone actually picks up the phone.

You are taking a monthly fee out of my account for NO SERVICE!

[ShayneS]

Hi @LafenGranny

What are the status Leds displaying on the front of your base station?

[GR2011]

Been trying to login to shopping page for the past several days and had no luck. Even after I reset the password, I get the same result. It does its thing but it continues to stay on the login screen. Had to checkout as a guest just to complete a purchase. Maybe it's a warning to prospective buyers not to purchase any Arlo products/services. 🙂 No problems accessing My Arlo via web or phone app.

[ShayneS]

Hi @GR2011

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support