This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
Arlo support has continued to get worse - when will support improve?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Arlo support has steadily declined in knowledge and responsiveness - is there a plan to improve Arlo support and if so, when?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
HI @TheWord
Thank you for your feedback. Can you please provide a little more detail regarding this complaint? Do you happen to have an open case number I can review.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm another one - I cannot get my base station to recognize my cameras or vice versa. I've read and followed all the articles - re-booted, re-started, unplugged and did it all again.
The "chat with an expert" bot isn't working - nothing ever comes up to enter a chat.
The phone line isn't working - It still hasn't "called me back" - two requests over the past week!
I am currently on my SECOND HOUR of perma-hold just to see if someone actually picks up the phone.
You are taking a monthly fee out of my account for NO SERVICE!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Been trying to login to shopping page for the past several days and had no luck. Even after I reset the password, I get the same result. It does its thing but it continues to stay on the login screen. Had to checkout as a guest just to complete a purchase. Maybe it's a warning to prospective buyers not to purchase any Arlo products/services. 🙂 No problems accessing My Arlo via web or phone app.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @GR2011
Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support
-
Apple HomeKit
1 -
Arlo Go
1 -
Arlo Mobile App
1 -
Arlo Pro
4 -
Arlo Pro 2
3 -
Arlo Ultra
2 -
Arlo Ultra 2
1 -
Arlo Video Doorbell
1 -
Arlo Web and Mobile Apps
8 -
Arlo Wire-Free
3 -
Before You Buy
12 -
Features
7 -
IFTTT (If This Then That)
1 -
Installation
1 -
Online and Mobile Apps
10 -
Partner Integrations
2 -
Service and Storage
3 -
Smart Subscription
1 -
Troubleshooting
25
- « Previous
- Next »