Arlo|Smart Home Security|Wireless HD Security Cameras

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Moon_Upstairs
Aspirant
Aspirant

As per subject - I read in a review that this unit does not work with BT Hub 3, but the review is a year old. Is this still the case, or is the review inaccurate?

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jguerdat
Guru Guru
Guru

Based on user comments here, you need to have your ISP upgrade your device to a BT Hub 5.  

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jguerdat
Guru Guru
Guru

Based on user comments here, you need to have your ISP upgrade your device to a BT Hub 5.  

Geoff
Luminary
Luminary

I am running a Homehub 4

jguerdat
Guru Guru
Guru

I stand corrected.

JamesC
Community Manager
Community Manager

Moon_Upstairs,

 

The BT Homehub 3 is known to be problematic. There are settings within the device that cannot be changed that do not allow Arlo to be function correctly. Many users however have reported that they do not have this issue when using the BT Homehub 4 or 5. As suggested by jguerdat, consider contacting your ISP to upgrade if you are experiencing issues using the BT Homehub 3.

 

JamesC

Moon_Upstairs
Aspirant
Aspirant

Thanks to all for very helpful replies - much appreciated.

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