Upgraded from Vuezone to Arlo, still getting billed for Vuezone?

[khurni]

I received an Arlo upgrade from Vuezone, which I accepted several months ago.  Part of the upgrade "deal" was that the Vuezone account would be disabled by NetGear.

Well a few days ago, NetGear (via Vuezone) charged me another year's service.  WTH?

Since my account is disabled at Vuezone (as per the terms of the upgrade) I have no idea why NetGear is still charging me.

Any way to contact NetGear and get this straightened out?

[TomMac]

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[khurni]

Since it's been over 90 days, does that mean I have to pay to get a billing issue for VUEZONE.COM straightened out?

I guess I'll just issue a chargeback with the credit card company instead as that's a toll free call.

[JamesC · Accepted solution]

khurni,

I will reach out to you in a private message to further investigate this issue.

JamesC