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khurni
Aspirant
Aspirant

I received an Arlo upgrade from Vuezone, which I accepted several months ago.  Part of the upgrade "deal" was that the Vuezone account would be disabled by NetGear.

 

Well a few days ago, NetGear (via Vuezone) charged me another year's service.  WTH?

 

Since my account is disabled at Vuezone (as per the terms of the upgrade) I have no idea why NetGear is still charging me.

 

Any way to contact NetGear and get this straightened out?

 

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JamesC
Community Manager
Community Manager

khurni,

 

I will reach out to you in a private message to further investigate this issue.

 

JamesC

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TomMac
Guru Guru
Guru

Give Us a Call

Phone support is free for the first 90 days after any Arlo purchase and is also included with any Arlo subscription. After 90 days, phone support for non-subscribers is available for a small charge to help with advanced features, interfacing non-NETGEAR products, configuring large networks, and more. Local telephone fees may apply. Please check with your phone service provider.

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khurni
Aspirant
Aspirant

Since it's been over 90 days, does that mean I have to pay to get a billing issue for VUEZONE.COM straightened out?

 

I guess I'll just issue a chargeback with the credit card company instead as that's a toll free call.

 

JamesC
Community Manager
Community Manager

khurni,

 

I will reach out to you in a private message to further investigate this issue.

 

JamesC

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