Purchasing the Arlo in Singapore and using it in Malaysia

[ipohmali]

Looking to use the Arlo Camera here in Malaysia. Noticed that it isn't supported here at the moment.

Question is - if I do purchase it and get it shipped to Malaysia, what will be the items that I would limited / no access to? Singapore is a neighbouring country and they do have an Arlo Store + Support.

[JamesC · Accepted solution]

ipohmali,

Subscription plans are not available in all countries. If your country does not have subscription plans available, this means your will be limited to the free Basic plan if the base station is registered within that country.

For more information on plans and features, see here: What are the available Arlo subscription plans and how much cloud storage is available?

JamesC

[azriaziz]

If my account and camera is initially registered in a supported countries, and subsequent cameras are then added whilst in an unsupported country, will I still be able to use the subscription? 

Example:

Initial account set up in Singapore with 1 Arlo Q.    

Subscription CVR signed up paid in SGD. 

Moved to Malaysia.

Bought 2 more Arlo Qs and added the cams whilst in Malaysia. 

Would this work? 

What about payment options? Are we limited to using a local credit card or payment is open to any card? 

What if we move countries. Will the subscription then be based in the initial country or can it be shifted across to the new country? ie: SINGAPORE to USA. 

[JamesC]

azriaziz,

Subscription plans will be available if the account was created in a country where subscription plans are supported. Payments would need to be made using a card that has a billing address that matches the original country the account was registered in. (where subscription plans are supported)

If you relocate, this will not change the initial country the account was registered in. This can be changed if you remove the device from the account and then set up a new account in the new country.

For more information on subscription availability take a look at this article: Where are Arlo cameras sold and what service plans are available?

I hope this helps,

JamesC