Arlo|Smart Home Security|Wireless HD Security Cameras
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Can't pay for subscription

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Bshillbilly
Tutor
Tutor

Can you help me? m getting screwed too. I have $1200 in product I'm about to return . It's all Benn opened

JamesC
Community Manager
Community Manager

Bshillbilly,

 

Was your account registered outside the USA? If so, this could be the reason you do not have subscription plans available. Subscription plans are not yet available in all countries. For more information on subscription availability take a look at this article: Where are Arlo cameras sold and what service plans are available?

 

JamesC

Bshillbilly
Tutor
Tutor
All I get is prewritten answers. Your customer sucks!
jguerdat
Guru Guru
Guru

And you're not giving anybody anything to work with.

Bshillbilly
Tutor
Tutor
I live in the USA . I bought this in USA . I paid with USA credit card. My computer is in USA. Your marketing , packaging, setup instructions don't say anything about the camera needs to be used in USA. After dozens of unanswered customer service inquiries it has become obvious that your customer service sucks and you are intentionally keeping this information hidden 100 pages deep in the Internet.
jguerdat
Guru Guru
Guru

Doesn't need to be used in the US. It only needs to be set up in the US so the process detects where you are. That's what triggers the plan availability. 

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