Arlo|Smart Home Security|Wireless HD Security Cameras

we are unable to claim this device, get help, please contact Arlo,Support at support.arlo.com

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jimmytran
Aspirant
Aspirant
Help me, my relatives donate to the Netgear device kit (model: VMB 3000), now I can not install, error "we are unable to claim this device, get help, please contact Arlo,Support at support.arlo.com"
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jguerdat
Guru Guru
Guru

Open a case with support using the Contact Support link at the bottom here.

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steve_t
Master Master
Master

Go to the bottom of this page and there's a green link that says Contact Support

jguerdat
Guru Guru
Guru

If your relatives had previously been using the system, have them log into their account and remove the various devices from Settings, My Devices. Then you should be able to set the system up in your account.

JamesC
Community Manager
Community Manager

 

jimmytran,

 

Adding to jguerdat's comment above, be sure to factory reset the base station by pressing and holding the reset button until all LEDs flash amber. Allow the base station to come back online and then attempt new system setup.

 

JamesC

jimmytran
Aspirant
Aspirant
jguerdat
Guru Guru
Guru

Open a case with support using the Contact Support link at the bottom here.