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[hintofmint]

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[BrookeN]

Looking into this it appears that support let you know that it ha shipped on the 7th. You need to wait tell you get the order and then you can return it. We can not cancel in order that has already been processed and shipped out. 

[hintofmint]

Thank you for your response. That is odd since I have not received a tracking number and was told today that it had not shipped. The entire reason I am asking for an RMA is because it has been nearly impossible to reach anyone, and everytime I enter my valid order number the computer system will not allow me to talk to anyone due to an invalid order number. Is there an actual direct line I can contact for the RMA or will I have to continue jumping through hoops trying to find someone?

[BrookeN]

I can escalate this and have someone from support reach out to you. Is there a good time for them to reach out?

[hintofmint]

The only things I need is the tracking number for the package that has supposedly been sent and a way to get the RMA without being refused repeatedly by the auto system so I can return it. I don't need anyone to reach out. I just need that information at Arlo's earliest convenience.

[BrookeN]

Has support reached out to you and provided that information?