unable to claim device

[rayzzup]

just purchased vmb3000 (refurb) and its giving me an error message saying contact support unable to claim device can anyone help?

[TomMac]

Contact Netgear support...usu this means the prev owner did NOT release the base serial number from the old account...

They can clear it for you.

[rayzzup]

Thanks is it only thru email ? Cause I been waiting three days for them to respond and nothing yet is there a number ?

[jguerdat · Accepted solution]

The Contact Support link at the bottom here has multiple methods of contact.

[rayzzup]

Thank you got the number called and they fixed it right away ! Awsome help !