subscription cancellation

[raihanuddin]

morning all

sad to say but iv been having trouble cancelling my subscription not that i signed upto one initially.

it just carried on after free trial.

ive navigated the whole website and even from a mobile device and still no joy. 

my doorbell camera is no longer required hence subscription no longer needed. someone must be able to help on this subject as ive noticed its quite a popular subject on this community board.

any help would be much appreciated.

thank you

raihan

[StephenB]

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@raihanuddin wrote:

sad to say but iv been having trouble cancelling my subscription

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Are you following these instructions?

• https://kb.arlo.com/000063052/How-do-I-change-or-cancel-my-Arlo-subscription-plan

[ShayneS]

Hi @raihanuddin 

Did you still need assistance with this request?

[raihanuddin]

Managed to sort it

Turns out the cancel options were on the mrs arlo app not mine even though ive registered it and was paying for it all along.

Hope that helps 

[ShayneS]

That's good news, Please let us know if you ever have any questions, we'll be here to assist. Thanks for the update.