Arlo|Smart Home Security|Wireless HD Security Cameras

setting up my Netgear base station , and the sync light does not come on

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Orscher
Follower
Follower

The sync light des not come on after holding the button

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JamesC
Community Manager
Community Manager

Orscher,

 

Do not hold the sync button. Briefly press and release the sync button and this should result in a flash green camera LED on the base (center LED). This means the base station is ready for a camera to sync.

 

JamesC

tmotto
Aspirant
Aspirant

I have the same issue with mine. The sync light on the base station won't come on. Tried holding for two seconds - nothing. Removed the device and aded it back to my account - nothing. Did a hard reset - nothing. Don't know what else to try. Should I return to Best Buy?

jguerdat
Guru Guru
Guru

Brief press the sync button - <1 second.  Any luck?