problems with invoices

[keskin_kilic]

Why is Arlo's billing department unreachable? My annual subscription is being debited from my account six months in advance, even though I've switched to a monthly subscription. I kindly request that the annual subscription be canceled and the amount debited be refunded, but I can't reach anyone, including anyone from Arlo. I keep getting sent from wall to wall, and I think that's a huge damage to Arlo's image. Ring is much better at that and resolves billing issues immediately. But with Arlo, everyone is unreachable.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.