Billing

[AAger]

My elderly parents canceled their subscription many many months ago, on July 4 they were charged $215.88 and then again on July 5th another 3 charges came through for the same amount.  Meaning Arlo billed their credit card for $863.52 in a matter of two days.  They were directed to their Arlo account to chat with billing, upon signing in to assist them it shows NO PLAN, so we cannot do a live chat.  When I call a man answers without identifying ARLO and says he cannot help that I now must email their customer support.  What is happening here, you cannot get a proper answer from them, no online billing support and the phone number acted like it was a personal residence.  I am deeply concerned with what is taking place with potential fraud of many individuals.  We have disputed the charges with the card company while we are working on a resolution.

[StephenB]

One of the mods here will facilitate connecting you with Arlo support.

[BrookeN]

@AAger  I would be more than happy to help. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.