one of arlo always offline

[josephzhou]

Hi 

I just bought arlo wire-free vms3230 yesterday(i guess no battery problem). i set up system and one of two camera which i connect it first it's good so far. but another one i just follow the steps do that again, it only can online just maybe 10 seconds then it mentioned this arlo device is offine....bla..bla... . I was try to put the SYNC button again to connect to base station, but no light(either yellow or blue) flash anymore. 

I was try to connect it and remove it many times just try to fix it in different ways, but same problem come out. BTW if i just remove it from base station, and remove the battery to restart the camera. the camera it looks no problem, because when i put SYNC button again, the blue light will flash again. 

so what i should do now? thanks!

[jguerdat]

While it sounds like it may be a bad camera, swap batteries between the cameras to verify that they're not the problem. If it turns out to be the camera, you should swap the system at the store.