frustrated

[commishnyse]

base wont connect to app.. only 1 green light .. tried the reset w/ paper clip and sync button.. NOTHING.. none if the post actualy describe any router tweeks... 1 or 2 more days and its going back ... thought it supposed to be plug an play...guess not.. SMDH

[TomMac]

New version of SW...for reset try paperclip and reset only for 5-10 sec till the front leds flash

[commishnyse]

Tried paper clip only still just one green light..

[TomMac]

If your only getting the first light... its on, the second is more important as its for the internet.

It appears the internet isn't connected

Reset your router ( power down then up) and see if the base comes online... If NG, then power cycle the arlo base via the power button and see if it helps

[commishnyse]

Nothing.. Powered up an down my fios router only one green ..powered up the Arlo base still only one light ..

[TomMac]

for some reason , your not getting internet to the base... bad ethernet cable possible , ports 80 and 443 not open....etc...

Here's the try list ... if you done all, then I'd put in a trouble ticket..good luck

My Arlo base station is offline; how can I troubleshoot It?

To determine whether your base station is online, check the Internet LED on the front of the base station:

• If the Internet LED is solid green, the base station is connected to the Internet.
• If the Internet LED is amber, the base station is not connected to the Internet.

If you are not at the same location as your Arlo base station, log in to your Arlo account from a browser by visiting http://arlo.netgear.com:

• If you can review the video feed from each of your Arlo Wire-Free cameras, your base station is connected to the Internet.
• If you see an error message (such as “Base Station Offline” or similar) instead of video feed, your base station is not connected to the Internet.

Follow these troubleshooting steps in this order: 

1. Check the Ethernet cable.
   
   Make sure that it’s securely connected to the back of your base station and to your router. Also make sure that you’re using the Ethernet cable that came with your system.
   
   
2. Check the power adapter.
   
   Make sure that the power adapter is securely connected to the back of your base station and securely plugged into an outlet.
   
   
3. Try to connect to the Internet from another device that is connected directly to your router.
   
   Be sure to try an Ethernet-connected device, not a device that is connected using WiFi (you can turn WiFi off on the device to ensure that the device is connecting via the Ethernet cable). Make sure that you can browse the Internet from this device:
   
   • If you cannot browse the Internet from this device, you need to restore your router’s connection to the Internet.
   • If you can browse the Internet from this device, continue troubleshooting.
4. Power cycle your base station.
   
   Unplug the power adapter from the outlet, wait one minute, and reconnect the power adapter to the outlet. The base station takes one to two minutes to start. When the Power LED and Internet LED light solid green, your base station is connected to the Internet. If the Internet LED is amber, continue troubleshooting.
   
   
5. Check your router’s DHCP settings and client list.
   
   Ensure that DHCP is enabled and that router's DCHP client list supplied an IP address to the base station (if it did, the base station appears in the client list.) For more information, see your router documentation. 
   
   
6. If you were previously able to connect your base station to the Internet but now cannot connect, check the router's security settings and firmware to ensure that no changes were made since the last time it successfully connected.
   
   You might want to temporarily lower the security settings on the router or temporarily place the base station in the DMZ to rule out any firewall restrictions. If you make these changes, power cycle your base station as described in Step 3.
   
   
7. Check to make sure that ports 443 and 80 are open on your router.
   
   NOTE: If you do not manage your Internet environment, contact your IT department for assistance with any firewall or router configurations. The Arlo base station cannot connect through most proxy servers. Check with your IT team and Internet service provider (ISP) about ways to bypass any proxy servers. Ask your IT team to ensure that ports 443 and 80 are open.
   
   
8. Perform a factory reset on your base station. 
   
   Push the Reset button (on the back of the base station) and the Sync button (on the side of the base station) for about 10 seconds or until all the LED lights on the base station blink amber. This procedure returns the base station to its factory settings. After doing a factory reset on the base station, rerun the setup procedure. The factory reset removes the base station from the account. If your Wire-Free cameras were synced to the base station, you might need to sync the cameras again after the base station comes back online. For more information, see How Do I Set Up And Sync My Arlo Wire-Free Cameras?.

If you are still unable to get your base station to connect, visit https://support.arlo.com and submit a support case describing the steps you have taken and provide the following information:

• Base station serial number
• User name (email address used to register Arlo account)
• Internet service provider (ISP) name
• Internet connection type (DSL, cable, and so on) and speed (Arlo requires at least 1 Mbps upstream)
• Internet router model
• List of other devices connected directly to your router
• The last time and place that your base station successfully connected to the Internet

[TomMac]

To determine whether your base station is online, check the Internet LED on the front of the base station:

• If the Internet LED is solid green, the base station is connected to the Internet.
• If the Internet LED is amber, the base station is not connected to the Internet.

If you are not at the same location as your Arlo base station, log in to your Arlo account from a browser by visiting http://arlo.netgear.com:

• If you can review the video feed from each of your Arlo Wire-Free cameras, your base station is connected to the Internet.
• If you see an error message (such as “Base Station Offline” or similar) instead of video feed, your base station is not connected to the Internet.

Follow these troubleshooting steps in this order: 

1. Check the Ethernet cable.
   
   Make sure that it’s securely connected to the back of your base station and to your router. Also make sure that you’re using the Ethernet cable that came with your system.
   
   
2. Check the power adapter.
   
   Make sure that the power adapter is securely connected to the back of your base station and securely plugged into an outlet.
   
   
3. Try to connect to the Internet from another device that is connected directly to your router.
   
   Be sure to try an Ethernet-connected device, not a device that is connected using WiFi (you can turn WiFi off on the device to ensure that the device is connecting via the Ethernet cable). Make sure that you can browse the Internet from this device:
   
   • If you cannot browse the Internet from this device, you need to restore your router’s connection to the Internet.
   • If you can browse the Internet from this device, continue troubleshooting.
4. Power cycle your base station.
   
   Unplug the power adapter from the outlet, wait one minute, and reconnect the power adapter to the outlet. The base station takes one to two minutes to start. When the Power LED and Internet LED light solid green, your base station is connected to the Internet. If the Internet LED is amber, continue troubleshooting.
   
   
5. Check your router’s DHCP settings and client list.
   
   Ensure that DHCP is enabled and that router's DCHP client list supplied an IP address to the base station (if it did, the base station appears in the client list.) For more information, see your router documentation. 
   
   
6. If you were previously able to connect your base station to the Internet but now cannot connect, check the router's security settings and firmware to ensure that no changes were made since the last time it successfully connected.
   
   You might want to temporarily lower the security settings on the router or temporarily place the base station in the DMZ to rule out any firewall restrictions. If you make these changes, power cycle your base station as described in Step 3.
   
   
7. Check to make sure that ports 443 and 80 are open on your router.
   
   NOTE: If you do not manage your Internet environment, contact your IT department for assistance with any firewall or router configurations. The Arlo base station cannot connect through most proxy servers. Check with your IT team and Internet service provider (ISP) about ways to bypass any proxy servers. Ask your IT team to ensure that ports 443 and 80 are open.
   
   
8. Perform a factory reset on your base station. 
   
   Push the Reset button (on the back of the base station) and the Sync button (on the side of the base station) for about 10 seconds or until all the LED lights on the base station blink amber. This procedure returns the base station to its factory settings. After doing a factory reset on the base station, rerun the setup procedure. The factory reset removes the base station from the account. If your Wire-Free cameras were synced to the base station, you might need to sync the cameras again after the base station comes back online. For more information, see How Do I Set Up And Sync My Arlo Wire-Free Cameras?.

If you are still unable to get your base station to connect, visit https://support.arlo.com and submit a support case describing the steps you have taken and provide the following information:

• Base station serial number
• User name (email address used to register Arlo account)
• Internet service provider (ISP) name
• Internet connection type (DSL, cable, and so on) and speed (Arlo requires at least 1 Mbps upstream)
• Internet router model
• List of other devices connected directly to your router
• The last time and place that your base station successfully connected to the Internet

[TomMac]

re # 8 is the old sw,

new sw is just reset button 5-10 till front leds falsh