download MP4

[artrix]

Two days ago, when motion was detected, a link would come in my email, that gave me an option to download a MP4.   Today, I can only 'play' it and save as an html link.  How can I download the MP4s?

[TomMac · Accepted solution]

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artrix wrote:

Two days ago, when motion was detected, a link would come in my email, that gave me an option to download a MP4.   Today, I can only 'play' it and save as an html link.  How can I download the MP4s?

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Goto LIBRARY, click on the date needed ( upper left ), click on the video... when the screen shot for the video appears, below it there's an option to download.

[artrix]

TY!  Got it.

[paulg]

I am having a similar problem, but when I download a video file its in a format unrecognized by my players.  I have a Win 8.1 machine, with Win Media Play and VLC Media Player installed.  Both have always worked for mp3/4 files, but not with the files downloaded from Arlo.  The error I get is something like "unrecognized format".  Does anyone know how to fix this?

[artrix]

I had a similar problem in Windows ( I had 8 on another machine and went back to Windows 7!) - there are many work arounds - I installed AVS Video Editor and player becuase I was having other problems with the Windows Media Player and it is hard to uninstall and re-install inside of Windows if the Windows Media Player goes zonkers. I tried other things, but Media Player was still goofy.  After installing AVS (you can download it from AVS - don't do it through other sites or you'll  be adding a bunch of other stuff!) then go to Control Panel and change the program to open files - videos.   I don't think the problem was in Arlo, but Windows.  AVS works with a broader set of video extensions.  I like the editor part too, as Movie Maker 2 in Windows is picky about what file extensions you can use....