don't know

[Luciusj]

Our subscription was canceled a year ago but we are still being charged $19.99 each month, even after we changed our charge card number.  I have tried their chat system but was no help and they will not let me speak to a person. 

any help appreciated.

L

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[Luciusj]

Brook, 

You can reach me at  based on EST, call between 8am and 9PM and I should answer. You may want to send me a text first telling me who you are, to be sure that I answer. 

or email is  I appreciate your help, this has been going on for at least 3 months and I can't them to stop billing me, even though our charge card company credits our account. 

Lucius

[BrookeN]

Thank you for providing that information. Please be careful putting private information into a public forum. Support will be reaching out to you as soon as possible. We do not have a way to text you first and it usually does come from an unknown number.