Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

changed my internet service now the base will not connect to internet!

Reply
Discussion stats
  • 1 Reply
  • ‎2018-12-29 06:07 PM
  • 401 Views
  • 0 Likes
  • 2 In Conversation
Shnypenney
Aspirant
Aspirant
‎2018-12-29 06:07 PM

I changed my internet service now the base will not connect to internet! Reset 2times still not connecting! The power button and wifi are green but cameras are Amber! Do I need to resync the cameras with the base! But my app says base is not connected

Labels:
0 Likes
Reply
Message 1 of 2
401
1 REPLY 1
Streak2
Master Master
Master
‎2018-12-29 07:45 PM

If you factory reset the base then you will need to reclaim it.

ie. open the app, add device and select Arlo base.

Once the base is found then resync the cameras.

0 Likes
Reply
Message 2 of 2
393
Related Labels
Discussion stats
  • 1 Reply
  • ‎2018-12-29 06:07 PM
  • 402 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.