cant log in

[1bmonitor]

My arlo system tells me that my email does not exist and cant get help!

[JamesC]

1bmonitor,

Welcome to the community! Have you gone through the new system setup process and used the e-mail that it says does not exist? Please let us know!

JamesC

[Jdad75]

Put my email in and pass word and try and hit login and it doesn't even turn green it stays grey

[JamesC]

Jdad75,

I have a few questions that might help us understand more about the issue you are having. What browser/mobile app are you using to try and log in? Did it just recently start behaving this way? Have you tried to isolate the issue to a specific device by trying to log in on a different device?

Please let us know!

JamesC

[Retired_Member]

This has happened to me couple of times too. I don't know why or how to fix. Did you find out?

[JamesC]

Maddie3,

Was there any consistency? Did it happen to you on a specific device or browser? Is it still happening?

JamesC

[Retired_Member]

Hey there JamesC, it hasn't happened lately, but it happened once on my PC and twice on my iPad. Not sure why, but seems to be ok. Is there something I might have done wrong?

[gleejudy]

I used opendns and got set up for a new router and modem.  I had a previous netgear genie and opendns account.  I want to accomodate the new router.  When I went to set up the netgear genie I could not log onto my router.

[jguerdat]

I use OpenDNS with no issues. Maybe you need to reset the router back to factory configuration?