cant connect to base station

[nicopearce1]

hi i have bought an arlo system from a friend and was working fine. i have followed the set up cant find the base station when using both iphone app and hard wiried lap top it just continues to search and doesnt connect. would it make a differnence it has been set up at another address/wifirouter and using another account? i have tried resetting it and even using my friends account and it doesnt reconise the base. i am going overseas and need to get this up and running asap any help any one can give me would be much appricated.

[Showguy]

A couple of possibilities come to mind:

1- Was the base properly deactivated by your friend before he sold it? There is a process of doing so. 

2- you need to be connected to a free Ethernet port on your router for this system to work. 

3- The base unit must be connected to the same local network durning setup. 

Good luck.