cant claim device

[docpharaon]

after few months offline . i wanted to reconnect my router , i did a reset (inserted the pin into reset botton ) 

but when trying to add my base i recive "unable to claim the device"  

[TomMac]

did you use the same password/user name on the old account?

[docpharaon · Accepted solution]

Thanks for the hint
Looks like is was using an other email address

Now it's working

[Seven51]

I have a new email address I'm trying to connect with

[JamesC]

Seven51,

Before being able to claim the device with a new email address, you must first remove it from the original email address. Has this been done?

JamesC