Arlo|Smart Home Security|Wireless HD Security Cameras
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cannot "claim" the device after moving

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  • ‎2017-03-05 12:27 PM
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hcapelli
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Follower
‎2017-03-05 12:27 PM

we moved to a new house with a new internet provider and are trying to set up the system but we cannot "claim" the device.  Can you please help us out by reassigning it to us!

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jguerdat
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Guru
‎2017-03-05 02:07 PM

Moving the system has no effect on your account. Theoretically, it should just connect as before unless you performed a reset procedure. Make sure the base has 3 green LEDs. If not, what are they doing? Make sure you're using your original login info.

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