cannot download video after access given

[rnay10]

Hi There,

My partner gave me acess to our camera system but i cannot download clips?

Arlo has acess to my photos.

how do I download? I assume its because ive been granted acess, how do i change this so im on the account?

thanks,

[jguerdat]

There's additional an additional setting to be made in Grant Access to allow additional privileges. Allow that for your account and you should be good.