cameras constantly going off without motion

[arlouser081219]

Constant problems no help from customer support cameras constantly going off without motion. Turn one off and another starts do not buy this junk huge waste of money

[JessicaP]

Hey arlouser081219,

Could you clarify on what problems you're having when your camera is constantly going off without motion? Are you saying that your camera is not detecting motion properly?

[arlouser081219]

The record 3-5 times a minute, NO MOTION! turn off the problem camera and the problem moves to another camera. Moved the cameras set them to 1% for motion sensitivity moved the camera indoors facing a wall. Still happens there is no point in having a system that does not serve its intended purpose.

[StephenB]

What cameras and base station?

Are the recordings tagged as "motion" or are they tagged as "audio"?

[arlouser081219]

Arlo Pro, they are tagged as motion. The audio detection is turned off.

[StephenB]

I suggest contacting support: https://www.arlo.com/en-us/support/contact.aspx

[arlouser081219]

Arlo is support sucks! Zero help!

[JessicaP]

Let me reach out to you via private message to gather some information from you.

[Hosedraggah]

Same thing with my cameras. I’ve only had them maybe 6 months. Camera goes off every few minutes for absolutely nothing. I loved this product and talked it up to everyone I know. I’m thinking there is no fix for this and I’ll have to switch brands. Money down the drain. I even turned sensitivity down to 1.

[arlouser081219]

Yeah you will have to switch, customer service is terrible. I tell everyone to stay far away from them now with the experiences I’ve had.