cameras are now not working correctly

[ranafarm]

We have had our system since the e d of January 2017, has been working exceptionally but arlo did an update on Sept 17th and our cameras are now not working correctly, have been on phone with support for e hours last night have a case I'd. Number, called back today spent many wasted hours on phone you g through the steps thery wanted, we had to literally move the cameras keep.in mind thus is on a farm and they wanted the cameras within 10 feet of the base,. Keep.in mind we were working fine untill their update on Sept 17, 2017. They are saying nothing is wrong, bull**bleep**. We have over a thousand dollars invested in this equipment and have told our friends about thus system. Support said if you are not will g to cooperate with us then we can not help. B.s., it was your update that took our system down. Another thing before this update we could seer the netgeat system on our network, guess what it's not there anymore, we told that they hide it now for security reasons. We asked for another base, we were told your base is working. If you see the middle light blinking on your base that means that they are updating something. We were told not to touch the base while this was blinking. We need help in getting our system back to correct running. We also we t back to where we brought the system, they agreed with us that netgears update on Sept 17th 2017, either it it dud not complete or was corrupt. They know something us not right with thus system so doesn't arlo stop playing games with us a d really help.

[JamesC]

ranafarm,

From your brief description of the issue, it's not clear what you are experiencing that indicates the cameras are not working correctly. You indicate you already have a support case open, I encourage you to continue working with the support team to find a resolution. If you provide more detail on the issue you are experiencing, we may be able to further assist here on the community.

JamesC

[ranafarm]

We have been working with them for several hours on phone for 2 days. The last person we talked with she had us move our cameras within 10 feet of base. Our cameras are about 200 to 250 feet away from the base, we were also.not getting the motion alert to our email address as we did it finally, we were told to let the middle light blink as arlo was pulling and transmitting information that blink a long time, late last night we began receiving our alerts again. Our camera's stopped working after an arlo update on 9.17.17. She worked with us while my husband fetched the cameras, as she wanted brought them with 10 feet of base, the amber light went out once they were within 10 feet. Left cameras at 10 feet, she was able to i.d. which camera was doing what. Then she said to put them back so he did. Once again the last light on the base is blinking amber, this never happened untill that update
We were always 3 green lights..
So someone please tell us from Feb through 9.16.17 everything was working right. After 9.17.17 we have an amber flashing light.
The time stamp is now also working for correctly when that was running a day behind. . So again after working with customer support for 2 days the problem is not correctly fully. But it's better. We have over a 1000.00 invested in this system and also brought another system for our son
And referred many people to the arlo system.