Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

camera no longer works in night vision, records but the video is black

Reply
Discussion stats
  • 1 Reply
  • 2116 Views
  • 0 Likes
  • 2 In Conversation
avngal
Follower
Follower

My camera no longer works in night vision. The infrared light turns on to motion, it records but the video is black. It works fine during the day. I have removed the bstteries, I have replaced the batteries but this did not work.

1 REPLY 1
jguerdat
Guru Guru
Guru

Try restarting the base as well as removing the camera from Settings, My Devices and resync. If still no good, open a case with support here.