camera is streaming with a red tint

[burtonmf]

My camera is streaming however it has a red tint to it, like there is a red lense on the camera, it shows the battery at 81%.  None of my other 3 cameras are doing that. Anyone else seen this?

[jguerdat · Accepted solution]

Search. Lots of threads on this. Try opening and closing the battery door. If that doesn't work open a case with support.

[Mdavid]

How do you open a case

[jguerdat]

Use the Contact Support link at the bottom here.

[Mdavid]

I have the same issues. Tried all the things that other people says. But none have worked. Any body has some more new ideas to this issue?

[jguerdat]

See my reply just above yours.

[jagmanpete]

One of my camers turned red tint.

[manfredz]

have you tried opening the battery cover door once or twice to see if it will clear?

[Romel1]

Yes, hasn't made a difference. Tried to find a method to contact Support, good luck.
Guess I'll be returning these 3 cameras and system back to the store for a refund. Once I've chosen a camera to observe, I hit the "live" icon, of which takes forever, not all all, or sometimes, and when the video does appear, it knocks off within seconds.
Very aggravating.

[jguerdat]

Oy. Open a case with support using the Contact Support link at the bottom here.

[Uh1pilot]

For pink or red tint.
click on the the gear above the camera that has the tint . Click on the video settings > the turn off night vision. Then click< at the top to go back and turn the camera off.
Open the battery compartment for one whole minute. To open push the tiny tab on the bottom of the camera to the side and push the cover to the back and it will flip up toward the front. Not that easy to do because it is water tight. Once you have waited the minute close the cover go inside with the camera by the wifi and use the phone app again to turn on the camera. No need to resync the camera it should automatically pick up the wifi that you set it up on. If you set it up on a wifi extender the base station needs to remain plugged into it just like if you set it up on your router. If the camera is fine now you can take it outside and at night turn on the night vision.

[Boot879]

So I finally "solved" my pink tint problem. Several days without the tint so this seems to work.

I turned turned my Arlo wireless over so it's upside down with the battery cover up. I then open the cover and let the camera turn off. Then close the cover so the camera powers up. Usually I turn the camera over and mount it... the pink tint comes back after the camera switches to night mode. The "fix" was to mount the camera upside down so the video feed is upside down on my phone. Then use the app to flip the image. To do that... log into your app, click devices to see your cameras. Find the upside down camera and click the little "gear" symbol that opens settings. Then click "video settings". Look for the "rotate image" and toggle it on. The video feed will flip eventually and everything will look correct when you view it.
Apparently having the camera upside down allows the IR filter to switch like it should. Stupid fix that should the design flaw.
However.. my cameras alerted me to movement on my driveway this morning and I chased a guy who was trying to break into my car away. Unfortunately he got away... but me running out of the house with a pistol probably gave him good reason to not come back.