Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

bought second hand & cant get it to link

Reply
Discussion stats
  • 2 Replies
  • ‎2016-12-27 10:34 PM
  • 5061 Views
  • 0 Likes
  • 3 In Conversation
Melsand1
Follower
Follower
‎2016-12-27 10:34 PM

I bought a system second hand & cant get it to load

 

Labels:
0 Likes
Reply
Message 1 of 3
5,061
2 REPLIES 2
jguerdat
Guru Guru
Guru
‎2016-12-28 05:05 AM

Try a reset, holding the reset button on the base until the LEDs flash amber.  Let it reboot - do you get 2 green LEDs, power and Internet?  Can you then add the base to your account?  Details.

0 Likes
Reply
Message 2 of 3
5,049
JamesC
Community Manager
Community Manager
‎2016-12-28 02:37 PM

Melsand1,

 

Adding to the above suggestion, did the user you bought it from remove the base station from their account? This must be done to release the S/N allowing it to be claimed on the new account.

 

JamesC

0 Likes
Reply
Message 3 of 3
5,037
Related Labels
Discussion stats
  • 2 Replies
  • ‎2016-12-27 10:34 PM
  • 5062 Views
  • 0 Likes
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.