Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

base connection

Reply
Discussion stats
  • 2 Replies
  • ‎2015-12-03 07:29 AM
  • 1887 Views
  • 0 Likes
  • 3 In Conversation
elton22781
Follower
Follower
‎2015-12-03 07:29 AM

When I open the arlo app,I get the message that my base is not connected to internet, but it is .  What's the problem?

Labels:
0 Likes
Reply
Message 1 of 3
1,887
2 REPLIES 2
jguerdat
Guru Guru
Guru
‎2015-12-03 10:41 AM

Verify that all 3 LEDs on the front of the base are green. If not, which is not? If they are, try logging out and back in. Also, try a different browser or the app, as appropriate.

0 Likes
Reply
Message 2 of 3
1,877
Geoff
Luminary
Luminary
‎2015-12-03 10:41 AM

Hi, try logging off and logging back in.

I find that usually works.

 

Regards

0 Likes
Reply
Message 3 of 3
1,876
Related Labels
Discussion stats
  • 2 Replies
  • ‎2015-12-03 07:29 AM
  • 1888 Views
  • 0 Likes
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.