arlo cameras, one is full color and one is black and white

[Ontario1963]

purchased 2 cameras, but one is full color and the other one is black and white, is the camera bad?

[jguerdat]

Nope, it's the light level which causes the camera to automatically switch from color to B&W.  You can test this by swapping cameras or increasing the light level for that camera.

[TomMac]

Maybe, maybe not.

the cameras auto change to BW if the lighting conditions are low enough.... Move both into a bright area and re-check.

If the second camera is still BW, pull battery and replace same, test again in bright area

If still NG, contact Netgear support.

[lsheat]

Did you ever get a response from ARLO?  I just opened mine and am running in to the same thing.  They are in the same environment and one is perfect color and the other is B&W.  Thanks

[JamesC]

Isheat,

If you take the camera that is showing in black and white into a well lit environment, does it still show in black and white?

JamesC

[lsheat]

Once I got them both outdoors then I was able to duplicate the color in both cameras. Thanks