Arlo|Smart Home Security|Wireless HD Security Cameras
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  • 3 Replies
  • ‎2015-10-07 05:38 AM
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gillSpie
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‎2015-10-07 05:38 AM

I have two ARLO hubs with a total of 7 cameras setup at two different locations (two sepoerate accounts) and both are showing offline. They were restarted and it did not fix the problem. They were working well until this morning and I know without doubt that there has to be a problem with the Arlo cloud service.

 

I tried sending an email to support thru the netgear website and Netgears Arlo support webpage errors out.

 

I tried chatting with a specialist and I was number 1 in queue for 45 minutes before I just gave up.

 

If this continues I will send both systems back for a refund.

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JamesC
Community Manager
Community Manager
‎2015-10-07 09:48 AM

gillSpie,

 

I apologize for the poor experience with chat support. I have a few questions to further isolate the cause of the issue. What browser/mobile app are you using to view the cameras? Consider logging in on a different browser to isolate if the issue is browser related. Are you running any kind of virus protection software? Are you trying to access your account from a different network than you normally would? I know you said the base stations are in different locations but do you know the internet LED status on the base station (solid green, amber, etc.)? Please let us know so we can further assist you with this issue!

 

JamesC

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gillSpie
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‎2015-10-08 06:56 PM

This WAS a disruption in the ARLO cloud and not with my hubs or their setup. They magicaly started working and have been working for two days now.

 

This has nothing to do with the lights that were lit. It has everything to do with the reliabilty of the cloud.

 

WILL THE ARLO CLOUD BE RELIABLE OR SHOULD I SELL THESE THINGS NOW?

 

You seemed to want to answer before when you didn't know what was going on. What say you now?

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JamesC
Community Manager
Community Manager
‎2015-10-09 10:32 AM

gillSpie,

 

I am sorry if I came across the wrong way, I was just trying to collect more information to help. There have not been any recent reported outages within the Arlo cloud which is why I was trying to find out more about your network. We will investigate this further and I will let you know the results if we find any issues within the Arlo cloud.

 

Regards,

JamesC

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  • 3 Replies
  • ‎2015-10-07 05:38 AM
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  • 2 In Conversation

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