Your device appears to be offline - Cannot seem to get back online

[mistermister]

Recently had an internet outage at home which reset everything. Got everything back up and runnign apart from the Arlo. It keep stating that my Arlo device is offline. The base has the three lights for the power, internet and camera yet whenever i got to the app or the browser it states that theyre all offline. 

Anyone have any suggestions on how to get them back again pease? 

[TomMac]

Power button reboot the base first thing to do...

[mistermister]

Did that a couple times and still doesnt work.

[jguerdat]

Open and close the battery doors. You may also need to resync them.

[mistermister]

So I have now removed the batteries and tried that, still didnt work. So I tried to add new batteries and remove the camera completely and add new device. The camera syncs and flashes blue rapidly but then doesnt show in my devices. This is really bizarre.

[Streak2 · Accepted solution]

Another thing to try is to factory reset the base.

https://community.netgear.com/t5/Arlo-Knowledge-Base/How-can-I-reset-my-Arlo-base-station-to-the-def...

[mistermister]

That did the trick. Thank you.