Will not connect wifi - continuous flashing blue light

[ryan4508]

I just bought the Arlo Q to monitor our dog while we ard gone. I get to the sync part of the process but continue to get flashing blue light. I updated my SSID to remove a dash and thtought that would help, but I am still unable to connect. When I check my wifi system it shows the Arlo Q as connected but the set up process in the App stalls. I have Xfinity. Is there a troubleshooting process I can try? Thanks!

[jguerdat]

Not sure what you mean by having Xfinity - are you referring to the ISP or to a WiFi router they supplied?  The ISP shouldn't matter but some ISP-supplied devices can cause problems.  

Since you have an IP address in your router, it should be connecting to the servers if something isn't blocking it.  That's where the ISP-supplied devices may be at fault.  Some have to be configured to allow access.  When you synced the camera, did you get the OK or the failed sound? Are you using the 2.4 or 5GHz band (assuming your router supports both)?  You can try a factory reset on the camera by pressing the rest button until the LED flashes amber and then try again.

[ryan4508]

Thank @jguerdat - When referencing Xfinity I was noting my router / modem combo is supplied from my ISP. Originally when I got to the part of the process where instructed to scan the code on my phone with the camera I would get the success sound, it would flash blue for a moment, then give a fail sound and go back to amber. Then I changed my wifi name to remove a dash after reading "special characters" can cause problems. Then I would get the success sound after scan, but the camera would just continually flash blue and the process would come to hault. In the app on my phone the screen would go to the troubleshooting page after an extended period of time. I then looked into the details of my wireless network -- which to answer your question appears to support 2.4Hz band -- and it would show the camera as a connected device to the network. However again the camera would just keep flashing blue. I tried the factory reset with no success. I am thinking as you suggest it is an issue with having a router / modem combo from my cable provider. I have been interested in returning this to my cable provider and getting my own router / modem. Until then I will likely have to go with another camera option. 

[JamesC]

ryan4508,

Do you have any other network (neighbor, friend etc.) that you could try temporarily setting up the device on? This would help further isolate the issue.

JamesC

[ryan4508]

Hi James,

I unfortunately had to return the Arlo Q as surveillance of a new pet was needed immediately. I do appreciate the help though. Thank you!