Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Why is it so delayed to watch recorded footage after getting my text notification of movement?

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  • ‎2015-12-01 04:21 PM
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ajwag26
Aspirant
Aspirant
‎2015-12-01 04:21 PM

I get the text very quicvkly but when I go to the app to check out the footage it recorded, its never there and takes 5-6 min sometimes for it to show up! My house could have already been burglarized and fled before I even see the footage!

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jguerdat
Guru Guru
Guru
‎2015-12-02 05:37 AM

You get notifications quickly but at the BEGINNING of the recording.  Note that when you log in, thew cameras view shows the running man/men red - that means it's still recording.  Until they return to green you won't see the video since it's still being recorded.

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ajwag26
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Aspirant
‎2015-12-02 07:27 AM

The recordings are only set up for 30 seconds though and it takes sometimes 5 min to even see it. 

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JamesC
Community Manager
Community Manager
‎2015-12-02 04:39 PM

We are aware of this issue and our engineers are working diligently toward a resolution. We appreciate your patience and hope to have this issue resolved as soon as possible.

 

JamesC

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