Why is it so delayed to watch recorded footage after getting my text notification of movement?

[ajwag26]

I get the text very quicvkly but when I go to the app to check out the footage it recorded, its never there and takes 5-6 min sometimes for it to show up! My house could have already been burglarized and fled before I even see the footage!

[jguerdat]

You get notifications quickly but at the BEGINNING of the recording.  Note that when you log in, thew cameras view shows the running man/men red - that means it's still recording.  Until they return to green you won't see the video since it's still being recorded.

[ajwag26]

The recordings are only set up for 30 seconds though and it takes sometimes 5 min to even see it. 

[JamesC]

We are aware of this issue and our engineers are working diligently toward a resolution. We appreciate your patience and hope to have this issue resolved as soon as possible.

JamesC