Where is my order?

[Dash0]

Arlo order confirmed  but not delivered. Is there a phone number I can call to get update 

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[Dash0]

Sent👍

[BrookeN]

I have received your message thank you for providing that information. I have reached out to support they will be contacting you as soon as possible. 

[Dash0]

Still no contact from arlo  still no product been delivered still no update 😕 

[BrookeN]

I reached out to support yesterday to contact you, please give it a couple days. If you do not hear from anyone by tomorrow, please let me know. 

[Dash0]

Got an email saying they are looking into my case and upgraded it to higher. This only took 4 phone calls  and 20 emails. Hopefully get it next week. So much for delivery 1/2 business days  more like 2/3 weeks 🙄 

[Dash0]

After  another few days 5 emails 1 phone call my case is been upgraded to higher Again dont know how high they can go. Still no update on where my order is or when it will be delivered. 

[BrookeN]

@Dash0 have you received any information as of now when you will receive your order?

[Dash0 · Accepted solution]

Yes thanks its is awaiting delivery. Apparently they where awaiting on stock to arrive before they could despatch my items. Only if they told me this a week  ago.  Thanks again for your help 

[BrookeN]

No problem. If you have any other questions, please let me know.