We think someone posing as a Arlo agent accessed our account.

[larkv]

I would like to talk directly to an agent. Is there any way to do this. We think someone posing as a Arlo agent accessed our account.

[StephenB]

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@larkv wrote:

 We think someone posing as a Arlo agent accessed our account.

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How did you contact that person?  Did that person ask for your password?

• https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

[JamesC]

larkv,

What have you experienced that suggests this has happened? Are you able to provide details?

It seems likely that you have contacted a fraudulent  support site and not official Arlo Support. You can read more about how to avoid this by visiting the link above.

JamesC