Video settings won’t load video feed

[Gothacka]

hi. Using Arlo H11 cameras. Have tried reinstalling app, rebooting base station. Confirmed on latest firmware.  Issue happens with BOTH cameras. 

feed from device ‘video settings’ does not work:

 

live feed from app Home Screen works:

 

[StephenB]

Do you also see this on a PC (my.arlo.com)?

[Gothacka]

Yes. Same thing. 

[StephenB]

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@Gothacka wrote:

Yes. Same thing. 

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Does it change if you move one camera closer to the base?

[Gothacka]

Nope, the distance doesn’t matter

[Gothacka]

This is still a problem

[jguerdat]

It's not clear what cameras/base you're using. Can you clear that up? Unfortunately, H11 is simply the hardware revision which could be true on various camera models. The base has a sticker on the bottom with VMBxxxx and the cameras can mostly be determined by looking in the battery cavity for a VMCxxxx on the sticker. The oldest cameras can be figured out by telling us the batteries in use (4 CR123 or a rechargeable battery).