Arlo|Smart Home Security|Wireless HD Security Cameras

Video Vanished from library

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Yw2
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Hello, I had an important video that just vanished from my library: I did not delete it, there was no box for confirmation, and no one else has permission on the account. I got the push alert, waited about an hour to view the video, and realized someone had been in my yard. I zoomed in on my phone to look closer at the person and then I went to show my husband and the video was gone. Just that one, all the videos from days ago are still there and playable. The only evidence I have that the video existed is the email alert and the image in the email is strangely broken, a clear box. It’s the strangest luck. It makes me concerned that my phone was hacked, too. Anyone had this happen?? If I had this video I could call the cops because I’m 99.9% sure it was my neighbor. My Internet box on my house was left open like she might have vandalized it.
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jguerdat
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Try both the app and a browser. Hopefully it's just a display issue that can be corrected.