Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

VMS3330-100NAS there was a problem establishing a connection to the media SERVER

Reply
Discussion stats
  • 2 Replies
  • 653 Views
  • 0 Likes
  • 3 In Conversation
noshortcuts
Aspirant
Aspirant

I'm getting this message lately (days/weeks). Camera is still reporting activity sometimes but I CAN NOT GO LIVE. I just get this message. Makes the cameras near worthless.After I get this and try again, sometimes it gives the same message and othertimes it just does nothing or says "timeout". Either way, I CAN NOT GO LIVE lately. What's wrong with your servers, ARLO - and when can we count on them?

2 REPLIES 2
jguerdat
Guru Guru
Guru

Open a case.

JamesC
Community Manager
Community Manager

There was an issue that a small number of users were experiencing yesterday that resulted in a similar behavior. Engineering has since resolved the issue, are you still experiencing this today?  

 

JamesC