VMS3130 arlo hd security camera setup w/smart home base station

[Robinhoodsinsd]

I have a ZTE ZMAX pro cell phone and I've run the installation multiple times and I continually keep getting the same response. It says unable to claim this device. What am I doing wrong? Help me please!!!!!

[TomMac]

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Robinhoodsinsd wrote:
I have a ZTE ZMAX pro cell phone and I've run the installation multiple times and I continually keep getting the same response. It says unable to claim this device. What am I doing wrong? Help me please!!!!!

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That response generally means that the device you are trying to register is linked to a past account... did you buy a used unit?

Either way, it requires a call to Netgear to release the unit so you can install it under you account.

[JamesC]

While what TomMac says above could be a possibility, also be sure the device you are using (in your case your cell phone) is connected to the same WiFi network as the base station.

JamesC